Moonrise Solitaire Necklace

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We want you to be completely satisfied with your purchase, which is why we offer a hassle-free exchanges or returns.

FOR EXCHANGES (MAX 3 DAYS AFTER DELIVERY FOR SIZES & ITEMS):

Unused and unworn items are eligible for a free exchange provided the jewelry is unused. To initiate an exchange, please ensure that you have the original packaging including the items and the boxes, and then contact our customer care team. We will arrange for the exchange shipment to be picked up by our logistics partner.

Once your exchange parcel undergoes our quality inspection, we will provide you a credit note of the same amount which you can use to order the new size/item.

To create an exchange today, go to the Contact Us page.

FOR RETURNS (MAX 3-DAYS AFTER DELIVERY):

Unused and unworn or damaged (in shipping) items are eligible for a full credit that can be used on the website.

In cases of refunds in the original payment mode (only if it’s approved by us), we refund the amount minus the logistics cost to us (even if the shipping was FREE to you).

We want to remind our customers that if any items are found missing or used from the return shipment, we reserve the right to deduct an amount up to the full MRP of the missing product from the refund credit amount.

To initiate a return, please ensure that you have the original packaging including the items and the boxes, and then contact our customer care team. We will arrange for the return shipment to be picked up by our logistics partner. Please keep in mind that shipping and handling charges, as well as taxes and duties, are not refundable.

At Lumina Jewels, our jewelry is hallmarked with S925 denoting that the jewelry is made up of 92.5% pure silver and the highest quality cubic zirconia stones. Our jewelry is plated with 18K Gold*, making it stronger and more durable than standard plating.

Sterling silver jewelry along with plating can last you years and is easy to maintain. It is easier on the skin making it hypoallergenic and it will not give you any green fingers!

Although our jewelry is strongly resistant to water and other materials and can last years, we do recommend you follow the jewelry care and cleaning instructions to make them last even longer.

REMEMBER these are just precautions - even if you forget a few, it's all right!

• Store your silver jewelry in LUMINA JEWELS box or a plastic zip lock bag.
• Avoid or LIMIT direct contact with harsh chemicals, soap, perfumes, and excessive humidity.
• TRY taking off the jewelry before showering or swimming.
• Put on your jewelry at LAST and take it off first.
• If you ever need to re-plate the jewelry, leave it to us or your local jeweler!